Effective Date: December 23, 2023

Domestic Shipping

At Prasino Packaging, we are committed to providing a seamless and efficient shipping experience for our valued customers. All domestic orders placed with us will be processed and shipped on the same day, ensuring prompt dispatch from our manufacturing facility in New Delhi.

Delivery Timeframe

Our standard delivery timeframe for domestic orders is 2-3 business days. We strive to deliver your honeycomb paper products swiftly, allowing you to enjoy your purchases at the earliest convenience.

Communication of Delays

In the rare event of any unforeseen delay in the delivery of your order, we assure you that we will promptly communicate the updated delivery timeline to you. Additionally, any potential delays will be displayed at the time of checkout, giving you complete transparency regarding the status of your shipment.

Tracking Information

To provide you with real-time updates on the status of your package, we issue a unique tracking code for every order. Customers can conveniently track their shipments by logging into our website, prasinopackaging.com, and navigating to the dedicated tracking page. This ensures that you are always informed about the current location and estimated delivery time of your package.

Missing or Defective Items

For any concerns related to missing or defective items, please refer to our comprehensive Refunds and Returns Policy available on our website at https://prasinopackaging.com/prasino/refund_returns. We are committed to addressing such issues promptly and ensuring your complete satisfaction with our products.

Shipping and Returns

To return the product in case it is damaged or defective, the customer should mail the product to us after sending the email and getting a resolution from us if mailing the product is advised by us.

Prasino Packaging LLP
#120, Pocket J, Sector 1
DSIIDC Bawana Industrial Area
Delhi 110039

The customer will be responsible for paying for the shipping costs of returning the item. Shipping costs are non-refundable. If the customer receives a refund, the cost of return shipping will be deducted from the refunded amount.

Depending on where the customer lives, the time it may take for your exchanged product to reach them may vary.

If the customer is returning more expensive items, they may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive the returned item.

Prasino Packaging values your trust and strives to provide an exceptional customer experience at every step of your journey with us. If you have any further inquiries or require assistance, please do not hesitate to reach out to our customer support team at support@prasinopackaging.com.